With the unique requirements of designing, installing and operating AV systems, AV professionals require special training and credentials to help colleagues and clients identify their expertise. InfoComm International® has long recognized the need for a strong certification program that would validate the credentials of its professionals. Today there are over 4,800 individuals who are certified through the association's program. In 2005, InfoComm became the only AV association to receive national registration for its certification program. Awarded by the National Certification Commission, this recognition was given after a review process considering 20 criteria and guidelines for effective administration and presentation of certification programs.
The first step for individuals is to take the General Certified Technology Specialist (CTS) test, which is offered online. Individuals can advance to specialized testing in Design (to achieve the CTS-D) and Installation (to achieve the CTS-I). InfoComm is also the only association to offer a company-level certification, the Certified AudioVisual Solutions Provider (CAVSP) designation. The credential descriptions below summarize what you can expect from individuals and organizations presenting these designations.
Certified AudioVisual Solutions Provider (CAVSP)
The InfoComm CAVSP credential is company certification awarded to organizations who have demonstrated their commitment to professional excellence by supporting their employees who achieve and maintain individual InfoComm certification credentials. Gold certification recognizes 75 percent of all sales, customer service and technical staff have and maintain InfoComm certification, while silver certification recognizes that 50 percent of staff are InfoComm certified and basic certification recognizes that 25 percent of staff are InfoComm certified. CAVSP companies have also agreed to comply with 10 Standards of Excellence that were developed in collaboration with industry experts to emphasize the best practices of AV businesses. The Standards of Excellence are a guidepost for AV companies and professionals who place the customer first and offer quality AV solutions. They include the commitment to provide complete customer satisfaction with AV solutions that provide value to the client. They convey the importance that AV solutions providers place on their own skills development through continuing education. They also cover the critical role that AV professionals play as partners with IT specialists, architects, building managers and others.
Certified Technology Specialist (CTS)
The InfoComm CTS credential is for audiovisual professionals who have demonstrated knowledge and comprehension of the science and technology used in communications including audio, video, display and systems. By demonstrating they know how things work, a CTS is able to apply these fundamentals to new technologies and applications as they develop. To achieve a CTS, the individual must also agree to a Code of Ethics (PDF) pledging truth, accuracy, and a commitment to excellence in all aspects of their profession. InfoComm's general certification is recognized by the National Certification Commission.
Certified Technology Specialist — Design (CTS-D)
The InfoComm CTS-D credential is the specialized certification for audiovisual systems design professionals. A CTS-D is an individual who earned this specialized certification by demonstrating detailed knowledge of how to analyze, select and plan seamless audiovisual communications equipment interoperation. This knowledge is demonstrated by the CTS-D in the form of complete specifications and drawings that deliver a desired outcome to meet a client's needs. A minimum of two years of industry experience accompanies the theoretical and practical competencies. To achieve a CTS-D, the individual must also agree to a Code of Ethics (PDF) pledging truth, accuracy, and a commitment to excellence in all aspects of their profession.
Certified Technology Specialist — Installation (CTS-I)
The InfoComm CTS-I credential is the specialized certification for audiovisual installation professionals. A CTS-I is an individual who earned this specialized certification by demonstrating skills and knowledge through a rigorous regimen of testing in a broad array of installation practices and techniques. A CTS-I is proficient in installing all components of a professional audiovisual system. A CTS-I takes on additional responsibility for projects to insure quality, efficiency, and safety on the job site. To achieve a CTS-I, the individual must also agree to a Code of Ethics (PDF) pledging truth, accuracy, and a commitment to excellence in all aspects of their profession.