Renewal policy changed September 1, 2006
General and Specialized Certification renewal policy changed September 1, 2006. See details below.
The CTS credential is for audiovisual professionals who have demonstrated knowledge and comprehension of the science and technology used in communications including audio, video, display and systems. A CTS knows how things work and is able to apply these fundamentals to new technologies and applications as they develop. To achieve a CTS, the individual must also agree to a Code of Ethics pledging truth, accuracy, and a commitment to excellence in all aspects of their profession. InfoComm International®’s general certification is recognized by the National Certification Commission (see more).
Please note that the test is available in Spanish
Observe por favor que la prueba del examen está disponible en español.
Technicians, engineers, designers, salespeople, customer service personnel, managers and executives are eligible for taking the general certification (individual) testing.
- Take a short, 10-question quiz to assess your readiness to take the test:
CTS Readiness Assessment (PDF)
- Prepare for the test, if necessary, by taking an online course.
- Register to take the online test. You will receive an e-mail from "RegMail@infocomm.org" with your username, password, and a link to the test.
- Take the online test.
- After you pass the test with an 80% or above, download, read and sign, then fax or mail to InfoComm the Honor Code Pledge (PDF) and Professional Code of Ethics (PDF).
- Success! InfoComm will send you a certificate and a pin. You will then be entitled to put the professional designation "Certified Technology Specialist" (CTS) after your name. Your certification is valid for three years.
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Tests for Individual Certification
Cost - $200
The registration cost for the General Certification test is $200, payable by credit card or check. For $200, you are given three opportunities to take the test within a 30-day period. One 30-day extension will be available upon request. If an applicant fails to pass the test in the three allotted attempts, he or she will be required to register for another three sessions.
Please note that because InfoComm Certified is an independent certification program, the association's special member training discounts — EduBucks — may not be used for certification testing.
InfoComm general certification testing is the only certification approved by the Veterans Administration for reimbursement for veterans under the current GI Bill and has been since 2001. For more information, download the GI Bill VA Certification Brochure (PDF).
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How to Prepare for a Test
As an independent service, InfoComm also offers courses through InfoComm Academy that can help candidates focus and refine their skills and knowledge.
If necessary, prepare for the General Certification test by taking an online course. You are not required to take any particular course in order to qualify for your CTS. However, the following courses will give you a solid foundation for taking the test:
Essentials of the AV Industry or AV from A-Z for Sales Professionals.
If you learn most effectively in a classroom environment, InfoComm also offers the 3-day classroom course, Certification Prep, to help candidates prepare for the general Certified Technology Specialist (CTS) test.
Dates and Times of Tests
The General CTS test is an online test, so it is offered on a continuous enrollment basis through the InfoComm web site. Register and pay for the test and you will receive a password and directions on how to take your online test.
How to Register for a Test
There are three ways to register
1) Call a Training Counselor at 1.703.273.7200 or 800.659.7469 or contact one of InfoComm’s regional offices worldwide.
InfoComm International Headquarters: e-mail email@example.com
InfoComm International Asia: e-mail firstname.lastname@example.org
InfoComm International Australia and New Zealand: e-mail email@example.com
InfoComm International Europe and Africa: e-mail firstname.lastname@example.org
InfoComm International North America: e-mail email@example.com
InfoComm International South and Central America: e-mail firstname.lastname@example.org
2) Send e-mail to email@example.com, or
3) Submit the online registration form.
Registration fee is $200, payable by credit card or check.
Registration fee is $200, payable by check or credit card. Please note that because InfoComm Certified is an independent certification program, the association's special member training discounts — EduBucks — may not be used for certification testing.
After registration and payment are received, InfoComm will issue you a password and directions for your test. The password entitles you to take the online test 3 times during a 30-day period.
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Tests and testing procedures
The General Certification test is offered online on a continuous enrollment basis through the InfoComm web site. The test consists of 100 multiple-choice questions and is timed at 90 minutes. Questions are based on four general industry topics: audio, video, systems and display. Candidates may not use reference materials or individuals for assistance during the test.
Your registration fee allows you three opportunities to take the test within a 30-day period. One 30-day extension will be available upon request. If an applicant fails to pass the test in the three allotted attempts, he or she will be required to register for another three sessions.
The link to the CTS test login is at the bottom of the CTS Login page. Please read all of the information and instructions before activating one of your three allowed logins.
If you are having trouble logging in or getting access to your course:
- I lost my connection to my Internet Service Provider (ISP), and when I tried to log back into my test, I was not allowed access.
If you lose, or think you have lost, the connection to your ISP while taking the test, please do not close the browser you are using. Reestablish the connection and continue the test. If you cannot successfully continue the test, please contact InfoComm (800.659.7469 x 3560) as soon as possible. Closing the browser or logging back in will close your testing session and will count towards one of your three attempts.
I tried to take the test and I received a message that I have already taken the test three times. I do not think that I have taken the test three times.
Please email firstname.lastname@example.org or call 800.659.7469, ext. 3560 to verify if you have used your allotted tries to take the test. Your system may have timed out when you tried to log in, causing the pop-up message.
I tried to log in to the test several times and received a pop-up that said I have used all tries to complete the test. What happened?
First, do you have the cookies disabled on your computer? Cookies are used to store a positive ID of the student within the browser - a common practice throughout the Internet. If you are able to login, but for some reason cookies are not being stored in your browser, the system will immediately kick you out and cause the pop-up.
Please check to see if your cookies are enabled:
a. At the top of your browser (Internet Explorer) select Tools
b. Scroll down and select Internet Options and then select Privacy from the options.
c. Select Advanced, which is beside Import.
d. Select Override Automatic Cookie Handling, and then select Accept Set for First-Party Cookies.
Please check to see if your cookies are enabled:
a. Select Preferences from the Edit menu.
b. Click Advanced in the Category portion of the window.
c. Under the Cookies area, click either Accept all cookies, or Accept only cookies that get sent back to the originating server.
d. Click OK
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Note: InfoComm International's revised renewal policy (in italics below) began September 1, 2006.
Renew every three years
To maintain the integrity and value of certification in a fast-changing industry, General Certification (CTS) and Specialized Certification must be renewed every three years through continuing education. This is the normal and preferred method to renew certification.
In those cases where individuals have let their certification expire they may have to retest to become certified again.
General CTS - valid for 3 years; if expired less than one year (12 months), individuals may renew using continuing education RU credit. If expired greater than one year, individuals need to retest to become certified again.
Specialized certifications - valid for 3 years; if expired less then two years (24 months), individuals may renew using continuing education RU credit. If expired greater than two years, individuals need to retest at the specialized level to become certified again. If individuals desire not to hold a specialized certification but be certified, they need to retest at the General CTS level to become certified.
Individuals may submit a written appeal to allow the use of continuing education RU in lieu of testing to the Director of Certification & Workforce Development. The appeal must cite extenuating circumstances as to why they could not meet prescribed time limits to use continuing education to renew their certification.
Please note that it is critical for you to notify InfoComm International of any e-mail changes during this time. This is the only way the association can notify you of an upcoming expiration date.
30 renewal units
Individuals are required to accumulate 30 renewal units (RUs) during the three years certification is valid. This criterion applies to the general CTS and specialized level certifications (CTS-I, CTS-D).
Individuals whose certification has expired can renew by submitting the renewal form and fee but can only claim RUs earned within the 3 years preceding submission of the renewal form.
Sources for renewal units
Sources for renewal units include InfoComm Academy online and classroom courses, Institute courses, InfoComm seminars and workshops, approved manufacturer, private vendor and association courses, and postsecondary education. InfoComm maintains a list of eligible courses and associated renewal units.
In addition to listed sources, specialized examiners receive 3RU for participating as an examiner. Instructors who teach for InfoComm receive 3RU to 1RU for each hour taught. Individuals who serve on InfoComm committees receive 3RU for that service per year.
For specialized advice and information on earning renewal units, contact InfoComm's experienced training counselors at email@example.com. Association members have special benefits relating to education that can save a business thousands of dollars when training employees.
It is not necessary for individuals to submit education documentation to support the training being claimed, although individuals should maintain appropriate education documentation as a routine matter. Individuals may be randomly audited; those audited will need to submit documentation to support the units cited. When documentation cannot support the units claimed, their certification shall not be renewed.
A non-refundable fee of $50.00 must accompany the renewal form. Renewal forms should be submitted prior to the individual's certification expiration date. Because InfoComm Certified is an independent certification program, the association's special member training discounts, EduBucks, may not be used for certification testing or renewal.
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