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General CTS
Specialized - CTS-D, CTS-I
Company - CAVSP
Renewal
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General Certification Test
Readiness Test
CTS-D Testing Info
CTS-I Testing Info
Specialized Cert. Info
Application - CTS-D, CTS-I
Application - CAVSP
Honor Code
Codigo de Honor
Code of Ethics
Codigo de Etica Profesional
Renewal Form
Certification Means Business
Education Calendar



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Upcoming Education

Certification Prep 
 Perth | Sep 26-28, 06
 USA | Oct 03-05, 06
 New Delhi | Oct 30-Nov 01, 06
 Singapore | Nov 13-15, 06

Design School Level 1: Principles of Applied AV Design
USA | Oct 15-17, 06
Design School Level 2: Facilities Design
London | Oct 23-25, 06 Fairfax | Dec 03-05, 06
Design School Level 3: Systems Design
USA | Dec 06-08, 06
CTS-D Testing
USA | Dec 09, 06
Installation Technician Essentials
Mumbai | Sep 20-22, 06
Sydney | Oct 3-5, 06
Bangkok | Nov 6-8, 06
Installation School Level 1:
Installation Technician

USA | Sep 24-26, 06
Installation School Level 2:
Lead Installation Technician

USA | Oct 25-27, 06
CTS-I Testing
USA | Oct 28, 06
Designing Telecommunications Distribution Systems
USA | Oct 20-Nov 03, 06

See Complete Calendar
of Upcoming Classes.


InfoComm Academy® Customer Support

These Frequently Asked Questions will answer many of your questions about InfoComm International® certification. If you need additional help, please call a Training Counselor at 1.703.273.7200 or 800.659.7469.

Certification Overview
What types of InfoComm certification are there?
What are the costs for InfoComm certification?
Can I use EduBucks to pay for certification testing?
Do I have to be a member of InfoComm International to become certified?
Do I have to take InfoComm courses to get certified?
How can I as a member become more involved in the certification process?

Certified Technology Specialist - CTS
How do I prepare for the CTS test?
I am interested in signing up to take the CTS test. How do I know if I'm ready?
Where and when do I take the CTS test?
How do I register for the CTS test?
How long is the CTS credential valid?
What kind of a computer and internet connection do I need to take the CTS test?
My password is not working when I try to log on. What should I do?
I'm having trouble logging in or getting access to my test.
I passed my CTS exam a few days ago, but I have not received my certificate.
 
Specialized Certification -- CTS-D and CTS-I
Can I skip getting a CTS and go directly to the CTS-D or CTS-I test?
What is the test like?
Who developed the test?
Who grades the test?
What if I disagree with the grading?
Do I have to come to Fairfax, Va. to take the test?
Do I have to take InfoComm training to prepare for the test?
Where and when do I take the specialized certification test?
How do I register for a specialized certification test?
If I fail one or more sections of the specialized exam, may I retest for those sections? How?How long is the specialized certification credential valid?
Does InfoComm remind me of my credential expiration date?|
Does InfoComm keep track of the courses I have taken?

CAVSP
Does InfoComm have a company-level certification?
Does a company have to be an association member to receive the CAVSP credential?
What are the costs for the CAVSP certification?
How long is the CAVSP credential valid?
I would like to have my company certified. Where can I find more information on the CAVSP certification process?

Renewal FAQs
What will I need to renew my certification?
What constitutes a "renewal unit"?
Does any class or course qualify?
Are renewal units provided only for education?
Do I need to submit any documentation of training taken?
What does it cost to renew my certification?


InfoComm International's Certified Technology Specialists (CTS) at all levels of certification have demonstrated audiovisual technology knowledge and/or skills. Certified individuals adhere to a Code of Ethics and maintain their status through continued education. Certification is not a guarantee for performance by certified individuals. Certification demonstrates commitment to professional growth in the audiovisual industry and is strongly supported by InfoComm International.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Certification Overview

What types of InfoComm certification are there?
For an individual, there are two levels: a general CTS and a specialized CTS. Within the specialized category, there are two possible credentials: CTS-Design, CTS-Installation.

For companies, the CAVSP (Certified AudioVisual Solutions Provider) certification is available based on the percentage of all sales, customer service and technical staff who have and maintain InfoComm certification.
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What are the costs for InfoComm certification?
Taking the general CTS test: $200.
Taking a specialized CTS test: $590.
Retesting one or more sections of a specialized exam: $295
Certification renewal: $50
CAVSP: With each application, a fee of $65 is required for InfoComm member company locations. Non-members fee is $150 and includes non-member branches of InfoComm member companies.
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Can I use EduBucks to pay for certification testing?
No. Because InfoComm Certified is an independent certification program, the association's special member training discounts — EduBucks — may not be used for certification testing.
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Do I have to be a member of InfoComm to become certified?
No. Non-members are eligible for the certification process. However, we highly encourage you to become a member if you are seeking certification. As a member, you will receive EduBucks, which are tuition credits you can put towards the many educational course offerings that InfoComm provides. Many of these courses count towards your renewal units so that you will be able to keep your certification up to date. Besides EduBucks, members receive free passes to InfoComm, the membership directory, discounted prices on market intelligence, and much more. Get more information on InfoComm International Membership.

Company certification (CAVSP) is also open to any qualified companies. However, InfoComm member companies pay a lower fee for CAVSP certification.
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Do I have to take InfoComm courses to get certified?
You are not required to take any particular course in order to qualify for certification. However, there are courses to help you prepare for both levels of certification.

For the General CTS, the following courses will give you a solid foundation for taking the test: Essentials of the AV Industry  or AV from A-Z for Sales Professionals.  If you learn most effectively in a classroom environment, InfoComm also offers the 3-day classroom course, Certification Prep, to help candidates prepare for the general Certified Technology Specialist (CTS) test.

CTS-Design test questions are based on the "best practices" that are taught in InfoComm's Design Online ,  Design Level 1: Principles of Applied AV Design Design Level 2: Facilities Design, and Design Level 3: Systems Design courses. (If unsure what is covered, these links include objectives for each course.) You can also get detailed information about what is tested. CTS-D testing is usually scheduled at the end of Design School Level 3 but may also be offered independently at the InfoComm Exhibition or other times.

CTS-Installation test questions are based on the "best practices" that are taught in InfoComm's Installation School Online Installation School Level 1: Installation Technician  and  Installation School Level 2: Lead Installation Technician. (If unsure what is covered, these links include objectives for each course.)  You can also get detailed information about what is tested. CTS-I testing is scheduled at the end of Installation School Level 2.

How can I as a member become more involved in the certification process?
By joining InfoComm's committee PETC (Professional Education and Training Committee) and getting on the Certification Subcommittee.  For more information on how to join PETC, please contact membership@infocomm.org.
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Certified Technology Specialist - CTS

How do I prepare for the CTS test?
If necessary, you can prepare for the General Certification test by taking an online course.
You are not required to take any particular course in order to qualify for your CTS. However, the following courses will give you a solid foundation for taking the test: Essentials of the AV Industry  or AV from A-Z for Sales Professionals. If you learn most effectively in a classroom environment, InfoComm also offers the 3-day classroom course, Certification Prep, to help candidates prepare for the general Certified Technology Specialist (CTS) test.
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I am interested in signing up to take the CTS test. How do I know if I'm ready?
You can take a short, 10-question quiz to assess your readiness to take the test:
CTS Readiness Assessment (PDF). You may also speak with a Training Counselor by calling 800.659.7469 or 703.273.7200 or e-mail sales@infocomm.org.
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Where and when do I take the CTS test?
The General CTS test is an online test — no travel involved and you can register and pay for the test at any time. When you register, you will receive a password and directions for taking your test.

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How do I register for the CTS test?
There are three ways to register
a) Call a Training Counselor at 703.273.7200 or 800.659.7469
 or contact one of InfoComm’s regional offices worldwide.
InfoComm International Headquarters: e-mail sales@infocomm.org
InfoComm International Asia: e-mail asia@infocomm.org
InfoComm International Australia and New Zealand: e-mail australia@infocomm.org
InfoComm International Europe and Africa: e-mail europe@infocomm.org
InfoComm International North America: e-mail sales@infocomm.org
InfoComm International South and Central America: e-mail southamerica@infocomm.org

b) Send e-mail to sales@infocomm.org, or
c) Submit the online registration form.
Registration fee is $200, payable by credit card or check.
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How long is the CTS credential valid?
Three years. To renew your CTS, you must take 30 renewal units (RUs) within the three-year period. There is a wide range of courses available, including InfoComm Academy online and classroom courses, Institute courses, InfoComm seminars and workshops, approved manufacturer, private vendor and association courses, and postsecondary education (see 
list). If you take a course and want to have it included on this list, please ask the organization providing the course to contact InfoComm Director of Certification and Workforce Development Lou Nanni to see if it meets the criteria. This has proven to be the most effective way to add courses for renewal units. In addition to listed sources, examiners for InfoComm's specialized certification exams receive 3RUs for their participation. Instructors who teach for InfoComm receive 3RUs for each hour taught. Individuals who serve on InfoComm committees receive 3RUs for that service per year.
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What kind of a computer and internet connection do I need to take the CTS test
The General Certified Technology Specialist (CTS) Test is Mac® and Netscape compatible and requires the following:

  • Windows® 98 or higher with Pentium 200MHz (or faster) processor or
    Mac PowerPC with OS 8 or greater
  • 32MB (or more) RAM
  • Video card set to display in thousands of colors at 800x600 (or greater) resolution
  • Microsoft® Internet Explorer 5.0 or greater connection to the Internet through an Internet Service provider (ISP) or any other means where you can use Microsoft Internet Explorer as your browser. It is also Netscape compatible.
  • Speakers, SVGA monitor, keyboard and mouse
  • Flash plug-in from Macromedia 
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My password is not working when I try to log on. What should I do?
Please make sure that you are using the correct password to access the particular log in screen. You may have several passwords as an association member — the InfoComm Store User ID and password; the Membership password; the Job Board password; and the Course password that is uniquely created for your specific course and is e-mailed to you once you have completed registering. Your password and login may be case sensitive. If you still need help, send e-mail to
sales@infocomm.org, or call 703.273.7300 or 800.659.7469.
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I'm having trouble logging in or getting access to my test.
See
troubleshooting  information.
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I passed my CTS exam a few days ago, but I have not received my certificate.
In addition to receiving an 80% or higher passing grade, participants must agree in writing to an
Honor Code Pledge (PDF)  and Professional Code of Ethics (PDF). These two documents include instructions that you will need to follow in order to complete the process. If you have met the requirements, please allow two weeks for processing and 5-7 days for delivery. You will receive by mail the certificate, cover letter declaring your CTS status, the CTS pin and receipt of payment. If you have additional questions regarding the certification process, please contact support@infocommacademy.org.
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Specialized Certification -- CTS-D and CTS-I

Can I skip getting a CTS and go directly to the CTS-D or CTS-I test?
No. Applicants must have a valid CTS plus two years' industry experience in order to apply for and take a specialized certification test.
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What is the test like?
The test consists of three separate elements: a written test, an oral test and a practical test. The testing process begins in the evening, when the written test is handed out; the following day is used for the oral and practical tests. Candidates will be notified as to when they must turn in the written test and begin the oral and practical test. Testing shall conclude by 6 p.m. of the second day. A passing score of 80 percent is required on each test.
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Who developed the test?
InfoComm has offered the CTS-D since 1998. Since that time, it has been continuously refined.  In the past two years, content has been revalidated against an outside job/task analysis performed by VTECS. Test questions and grading methods have been reviewed by a psychometrician, an expert in test design and fairness. In December 2004, the two-day exam was reduced to a one-day exam to make it easier for employers to send employees for the exam. Throughout these changes, subject matter experts and InfoComm's Professional Education and Training Committee (PETC) certification subcommittee and steering committee have been involved in test question review.
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Who grades the test?

The written test is multiple choice and graded by scanning technology. 

The oral and practical tests are graded by qualified examiners who have been trained in the grading rubrics and reviewed by the certification administrator. 
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What if I disagree with the grading?
There is an appeals process that is provided to you prior to taking the exam.
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Do I have to come to Fairfax, Va. to take the test?
All tests for specialized certifications are normally offered at the InfoComm Academy® located in Fairfax, Va., but may be offered at other locations. The CTS-D exam is available at the InfoComm Exhition, and has been or will be offered in the UK, Australia and Asia this year. Whenever possible, accommodations are made to help people who have failed a specific section of the test to retest that section at a location convenient for them under the supervision of a proctor established by InfoComm.
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Do I have to take InfoComm training to prepare for the test?
No, this is not required. It is, however, recommended. 

CTS-Design test questions are based on the "best practices" that are taught in InfoComm's Design Online ,  Design Level 1: Principles of Applied AV Design Design Level 2: Facilities Design, and Design Level 3: Systems Design courses. (If unsure what is covered, these links include objectives for each course.) You can also get detailed information about what is tested. CTS-D testing is usually scheduled at the end of Design School Level 3 but may also be offered independently at the InfoComm Exhibition or other times.

CTS-Installation test questions are based on the "best practices" that are taught in InfoComm's Installation School Online Installation School Level 1: Installation Technician  and  Installation School Level 2: Lead Installation Technician. (If unsure what is covered, these links include objectives for each course.)  You can also get detailed information about what is tested. CTS-I testing is scheduled at the end of Installation School Level 2.
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Where and when do I take the specialized certification test?
All tests for specialized certifications are normally offered at the InfoComm Academy® located in Fairfax, Va., but may be offered at other locations. See the Education Calendar for scheduled dates.
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How do I register for a specialized certification test?
All candidates for a specialized certification must submit the Specialized Certification Application Form (PDF) and be approved prior to registering for the testing. Candidates should complete and submit the specialized CTS testing application ideally at least 3 months prior to testing dates. The registration fee is $590, payable by credit card or check.
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If I fail one or more sections of the specialized exam, may I retest for those sections?  How?

Specialized certifications consist of three components:  written, oral, and practical.   Those who do not pass a section or sections of the specialized CTS-Design or CTS-Installation exams may arrange to retest on one or more of these sections.  Please contact Lou Nanni, InfoComm Director of Certification and Workforce Development, for more information. The charge for a retest is $295. EduBucks may not be used for certification testing.
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How long is the specialized certification credential valid?

Three years. To renew your CTS-D or CTS-I, you must take 30 renewal units (RUs) within the three-year period. There is a wide range of available courses, including InfoComm Academy online and classroom courses, Institute courses, InfoComm seminars and workshops, approved manufacturer, private vendor and association courses, and postsecondary education (see list). If you take a course and want to have it included on this list, please ask the organization providing the course to contact contact Lou Nanni, InfoComm Director of Certification and Workforce Development, to see if it meets the criteria. This has proven to be the most effective way to add courses for renewal units. Instructors for InfoComm can also earn renewal units for preparation and delivery of courses.
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Does InfoComm remind me of my credential expiration date?
If your contact information is current in the association's database, you will receive notice of the expiration date approximately three to six months prior to that date. If unsure, please contact us and we will be happy to look up this information for you and correct any indicative information.
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Does InfoComm keep track of the courses I have taken?
No. InfoComm is not responsible for keeping track of your courses.  We do, however, now have records of InfoComm courses, including seminars and workshops under the InfoComm Academy banner at the InfoComm Exhibitions, and will make every effort to help you list these sessions. It is not necessary for individuals to submit education documentation to support the training being claimed. Individuals should maintain appropriate education documentation as a routine matter. Individuals may be randomly audited; those audited will need to submit documentation to support the units cited. When documentation cannot support the units claimed, their certification shall not be renewed.
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CAVSP

Does InfoComm have a company level certification?
Yes -- the InfoComm Certified AudioVisual Solutions Provider (CAVSP) credential is company certification awarded to organizations who have demonstrated their commitment to professional excellence by supporting their employees who achieve and maintain individual InfoComm certification credentials.  There are three levels of certification:

  • Gold certification recognizes that 75 percent of all sales, customer service and technical staff have and maintain InfoComm certification
  • Silver certification recognizes that 50 percent of staff are InfoComm certified
  • General certification recognizes that 25 percent of staff are InfoComm certified.

CAVSP companies must also agree to comply with 10 Standards of Excellence that were developed in collaboration with industry experts to emphasize the best practices of AV businesses. The Standards of Excellence are a guidepost for AV companies and professionals who place the customer first and offer quality AV solutions. They include the commitment to provide complete customer satisfaction with AV solutions that provide value to the client. They convey the importance that AV solutions providers place on their own skills development through continuing education. They also cover the critical role that AV professionals play as partners with IT specialists, architects, building managers and others.
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Does a company have to be an InfoComm International member to receive the CAVSP credential?
Company certification (CAVSP) is also open to any qualified companies. However, InfoComm member companies pay a lower fee for CAVSP certification.
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What are the costs for the CAVSP certification?
With each application, a fee of $65 is required for InfoComm member-company locations. Non-member fee is $150 and includes non-member branches of InfoComm member companies.
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How long is the CAVSP credential valid?
Companies are approved for 1 year and must renew to maintain the designation. If, during that year, a company wants to upgrade its CAVSP level, the company must submit a new application and fee. If approved, the 1-year period begins anew.
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I would like to have my company certified. Where can I find more information on the CAVSP certification process?
Please visit Company Certification (CAVSP) or contact InfoComm's Director of Certification and Workforce Development Lou Nanni by phone at 800.659.7469 ext. 321.
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Renewal

To maintain the integrity and value of certification in a fast-changing industry, CTS-designated individuals must renew every three years through continuing education.

What will I need to renew my certification?
Individuals are required to accumulate 30 renewal units (RUs) during the three years certification is valid. This criterion applies to the general CTS and specialized level certifications (CTS-I, CTS-D, CTS-R, CTS-S).

Note: InfoComm International's revised renewal policy shall commence 1 September 2006.
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What constitutes a "renewal unit" ?
Renewal units (RUs) are based on the length of instruction and source of content. See a complete list of sources.
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Does any class or course qualify?
No. Sources for continuing education units include InfoComm Academy online and classroom courses, Institute courses, InfoComm seminars and workshops, approved manufacturer, private vendor and association courses, and postsecondary education  (see list).
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Are renewal units provided only for education?
No. In addition to listed sources, examiners for InfoComm's specialized certification exams receive 3RUs for their participation. Instructors who teach for InfoComm receive 3RUs for each hour taught. Individuals who serve on InfoComm committees receive 3RUs for that service per year.
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Do I need to submit any documentation of training taken?
It is not necessary for individuals to submit education documentation to support the training being claimed. Individuals should maintain appropriate education documentation as a routine matter. Individuals may be randomly audited; those audited will need to submit documentation to support the units cited. When documentation cannot support the units claimed, their certification shall not be renewed.

For specialized advice and information on earning renewal units, contact InfoComm's experienced training counselors by phone at 800.659.7469 or 703.273.7200 or e-mail sales@infocomm.org.. Association members have special benefits relating to education that can save a business thousands of dollars when training employees.
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What does it cost to renew my certification?
A non-refundable fee of $50.00 must accompany the Renewal Form (PDF). Renewal forms should be submitted prior to the individual's certification expiration date. Because InfoComm Certified is an independent certification program, The association's special member training discounts, EduBucks, may not be used for certification testing.
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InfoComm - Certification Program - CTS, CTS-I, CTS-D, CAVSP