InfoComm International Audiovisual (AV) FAQs: CAVSP

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FAQs: CAVSP

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Download the CAVSP Application


Does InfoComm have an organization-level certification?
Yes -- the InfoComm Certified AudioVisual Solutions Provider (CAVSP) Program is for commercial AV companies and organizations by location that have demonstrated their commitment to professional excellence by supporting their employees who achieve and maintain individual InfoComm certification credentials. There are three levels of certification:

  • Gold certification recognizes that 75 percent of all sales, customer service and technical staff have and maintain InfoComm certification
  • Silver certification recognizes that 50 percent of staff are InfoComm certified
  • General certification recognizes that 25 percent of staff are InfoComm certified.

CAVSP companies must also agree to comply with 10 Standards of Excellence that were developed in collaboration with industry experts to emphasize the best practices of AV businesses and AV departments. (See versions for AV Solutions Providers and AV Clients.) The Standards of Excellence are a guidepost for AV companies and professionals who place the customer first and offer quality AV solutions. They include the commitment to provide complete customer satisfaction with AV solutions that provide value to the client. They convey the importance AV solutions providers place on their own skills development through continuing education. They also cover the critical role that AV professionals play as partners with IT specialists, architects, building managers and others.

Does a company or organization have to be an InfoComm International member to receive the CAVSP credential?
The CAVSP Program is open to all qualified companies and organizations. However, InfoComm member companies pay a lower fee for CAVSP certification.

What are the costs for the CAVSP certification?
With each application, a fee of $65 is required for InfoComm member-company/organization locations. The non-member fee is $150 and includes non-member branches of InfoComm member companies.

How long is the CAVSP credential valid?
Companies are approved for one year and must renew to maintain the designation. If, during that year, a company wants to upgrade its CAVSP level, the company must submit a new application and fee. If upgrade is received within six months of initial application, there is no fee and the renewal date remains the same.

I would like to have my company certified. Where can I find more information on the CAVSP certification process?
Please visit Company Certification (CAVSP) or contact Cheryl Regan, InfoComm Director of Membership Programs, by phone at 1.800.659.7469 ext. 3490.

Download the CAVSP Application