InfoComm International Audiovisual (AV) Education FAQs - OnDemand Courses

Education > Education FAQs - OnDemand Courses

Education FAQs - OnDemand Courses

Note: For help with an OnLine course, not an OnDemand presentation, visit OnLine FAQs

In order to obtain a password to access an OnDemand presentation, you need to register.

  • To register, contact an InfoComm International training counselor at 703.273.7200 or 800.659.7469 or e-mail or register online.
  • Within 1 to 3 business days of registering, you should receive an e-mail from InfoComm with your password for the course.

Select one of the following questions for immediate support:

How do I know if OnDemand programs will work on my computer?
Try right now! View Conduit and Capacity.
OnDemand uses Sonic Foundry�'s MediaSite Live product. This system does not require special plug-ins or other software. Check the system requirements listed below. If you have difficulty opening the presentation, please let us know. Call 703.273.7200 or 800.659.7469, or email

Where can I find support for my OnLine course, not an OnDemand presentation?
View the InfoComm Academy OnLine Help Desk.

What are the computer system requirements?

  • For PC
    Windows 98/NT/2000/Me/XP or
    Pentium 200 MHz (or faster) processor
    32 MB (or more) RAM
    Video card set to display in thousands of colors at 800x600 (or greater) resolution
    Microsoft Internet Explorer 5.x or higher
    Windows Media Player 6.4 or higher
    Internet connection: better than 56K dial-up recommended
    Sound card and speakers
  • For Mac
    Apple Mac OS X version 10.1.5 or later (latest release of version 10.2.x recommended)
    Any computer supported by Mac OS X version 10.1.5 (450 megahertz (MHz) PowerPC G3 processor or higher recommended)
    128 megabytes (MB) or higher memory
    10 MB of free hard disk space
    Monitor color depth - 256 colors (Millions of colors recommended)
    Windows Media Player 9

Does OnDemand work on a Mac?

Why don't I see or hear the video in the video window?
You may not have an acceptable version of Windows Media Player installed.
(See next FAQ item).

How can I get the correct version of Windows Media Player?

  • PC: To install the latest version of Windows Media Player, go to this Windows Media download site.
  • MAC: To install the latest version of Windows Media Player, go to this Windows Media download site.

I hear audio and see the slide presentation, but why doesn't the video load?
The most common reason this occurs is if your bandwidth falls below 33K, the video window will switch to audio and slides only automatically. If you do not know how to check your bandwidth, contact your system administrator or your ISP (Internet Service Provider).

Another possibility is that your firewall is blocking a necessary port. Check with your system administrator or your firewall vendor to see if port 1755 is blocked.

On what browsers and platforms will OnDemand work?

Platform vs. Browser Windows MAC
Internet Explorer Yes Yes (Some UI limitations)
Mozilla - Firefox Yes Yes
Netscape Yes Yes
Safari No Yes
Opera No No

How do I use the presentation controls?
The presentation will start automatically. The presentation window includes separate controls for the video and slide show portions of a presentation. More information is listed below on these controls. To see this data while in a presentation, click the Help button in the viewer.

Video controls
Use the buttons below the video display to control playback, video settings, and volume




Drag the trackbar to seek through the presentation.


Click to resume playback after stopping or pausing the presentation.


Click to resume playback after stopping or pausing the presentation.


Click to halt playback. Playback will start at the beginning of the presentation when you click Play.

Full Screen

Click to enlarge the video to fill your monitor. Press Esc to exit full-screen mode.


Click to turn off the presentation's audio. Click again to turn it on again.


Click + to increase volume, or click - to decrease volume.

Slide show controls
Use the buttons above the slide show to navigate the slide show, view a slide list, or enlarge the slide.




Click to display presentation support material or images of speaker material one at a time.

Click the Show full-size image indicator in the lower-right corner of the slide or anywhere on the slide to playback the slide show in full size mode. See Max Slide

Slide List

Click to view all available presentation support material at once. The current slide is highlighted.

Click any slide or image to open in a larger window. You can also preview each slide or play the project from that point.

Max Slide


Click to display the slide show in full size mode. Click anywhere on the slide to start playback from the current slide.

Select the Auto Refresh check box (which also sets that option on the Options page) to automatically update Live Viewer slide images as the speaker changes them.

Click Refresh Now to manually retrieve and display the latest slide image.

Previous Slide

Click to navigate through the slides.

Next Slide

Why don’t the Poll Results and Ask buttons work?
These functions are disabled.

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Three Easy Ways to Register
Call an InfoComm International training counselor at 703.273.7200 or 800.659.7469 or e-mail or register online today!

          Please see the FAQ page for details and instructions.

CTS Renewal Units
OnDemand presentations earn you renewal units (RU) toward InfoComm International certification renewal.

OnDemand Learning
Need to brush up on your basics or learn about changes in the AV industry?Prefer learning from an instructor instead of reading? Want the instructor to appear at a moments notice? Do it OnDemand! 

OnDemand is a dynamic offering of rich-media presentations, focusing on specific AV technologies, technical procedures and business practices. View InfoComm Academy OnDemand presentations anytime over the web, from anywhere — your office, your home or your jobsite. These rich-media presentations include instructor video and audio as well as slides. You have the power to pause, advance, repeat, skim the slides and more.

View the presentations in these tracks:


MasterFormat™04 and How It Will Affect the AV Industry
Tom Rauscher gives the history of MasterFormat and contrasts the organization of MasterFormat 95 and 04.  (0:11:25)
This presentation is FREE, so try OnDemand now!

Audiovisual Best Practices: The Design and Integration Process for the AV Construction Industries
Mark Valenti introduces a new book from ICIA - Audiovisual Best Practices - with an overview of Chapter 1: Understanding the Project Team.  He describes key players in an AV project, they typical responsibilities of each member on a project team, and the relationships among those involved in the AV design and construction process.  (0:22:12)
This presentation is FREE, so try OnDemand now!

Improving AV Project Flow
Jim Maltese, CTS-D, CTS-I, discusses what project managers can do to complete projects quickly.  You will investigate steps to take to beat the critical path and evaluate ways of leading a project team. (0:17:15)


Advanced Projector Display Technologies
Alan C. Brawn  discusses design, manufacturing and appropriate applications for LCD, DLP, LCoS™and Plasma. Examine how "successful" each technology is related to its design goals, and what advantages, disadvantages and hurdles each needs to overcome.  (0:19:48)

Microphone Basics
Gordon Moore, CTS discusses types of microphones, how they work and proper placement.  (0:39:59)

Fiber Optics for AV
John Lopinto presents an 8-part series on fiber optics for the AV industry.  The topics include: Part 1: An Introduction to Myths and Truths, Part 2: Transmitters and Receivers, Part 3: Cable and Connectors, Part 4: Basics of Digital Fiber, Part 5: Advantages of Digital Fiber Systems, Part 6: The Link Budget, Part 7: AV Fiber System Topologies, and Part 8: AV Applications Using Digital Fiber.  (1:14:51)

The Flat Panel Contenders: Plasma & LCD
Pete Putman, CTS compares and contrasts Plasma and LCD monitors. (0:33:40)


Applied Technology

How to Size a Projection Screen
Steve Thorburn, PE, CTS-D, CTS-I discusses presentation facility design issues affecting proper projection screen size and placement.  (0:18:40)

Specifying the Projected Image
Greg Jeffreys discusses the practical issues in specifying and evaluating front and rear projection image quality with respect to the proposed application and location.  (0:30:56)

Lighting Control within Integrated Systems
Robert Simpson describes how lighting control fits into wider-ranging integrated systems, with an emphasis on "less obvious" aspects and problem avoidance  (0:44:21)

Moving Video Over IP
From InfoComm 04 in Atlanta, Richard Blackwell unravels the challenges of merging VTC, IT and AV industries. Take a detailed look at the leading compression technologies and how to move compressed video over IP. Gain an understanding of the advantages of moving video over IP.  (1:02:54)

Mix-Minus Speech Reinforcement Systems
Mario Maltese, CTS-I, CTS-D discusses the purpose of "mix-minus" systems and how to properly configure them. Mario gives a spreadsheet tool you can use to approximate the matrix gain settings before the system is installed.  (0:13:13)

Technology Manager

The Interactive Classroom: Student Response Systems
Randy Jackson, Ph.D., CTS, describes how to enable learning using the new generation of interactive classroom technologies, specifically student/audience response systems.  You will decide whether or not you want to use a student/audience response system, and how to select and make the most of these systems.  (0:14:11)

Classroom of the Future
Barbara Brandt gives a summary of the seminar she co-presented with Bill Thomas, CTS-I and Merry McCleary at InfoComm 2004. Emory University and Colorado State University team-up to design a concept classroom of the future. Presented from both academic and AV support perspectives - learn which teaching technologies and support strategies will be important in future classroom designs. (0:31:36)

Selections from our library of presentations change, so check back often!


$25 (Use your EduBucks!)
Non-Member $40


  • Advanced Projector Display Technologies
  • Audiovisual Best Practices: The Design and Integration Process for the AV and Construction Industries
  • Classroom of the Future
  • Fiber Optics for AV
  • How to Size a Projection Screen
  • Improving AV Project Flow
  • Lighting Control within Integrated Systems
  • MasterFormat™04 and How It Will Affect the AV Industry
  • Microphone Basics
  • Mix-Minus Speech Reinforcement Systems
  • Moving Video Over IP
  • Specifying the Projected Image
  • The Interactive Classroom: Student Response Systems


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