InfoComm International Audiovisual (AV) Education FAQs - General Questions

Education > Education FAQs - General Questions


Education FAQs - General Questions

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Q. What are EduBucks?

A. EduBucks are like scholarship dollars for InfoComm International� members (Not a member yet? Join today!). Companies and individuals who join or renew membership with InfoComm automatically receive EduBucks that can be applied to InfoComm Academy training and education programs. To redeem EduBucks, simply register for any InfoComm education or training program and indicate that you are an association member and you are paying with EduBucks to dramatically discount the enrollment fee. Please note that EduBucks may not be used to pay for InfoComm certification.

Give away EduBucks coupons as gifts to clients and others!
InfoComm members can use their EduBucks to purchase coupons worth $100 and redeemable for one free online course. These coupons may be given to both members and non-members of InfoComm for redemption. Coupons are good for one online class each. To purchase coupons with your available EduBucks, contact the Membership Department at
membership@infocomm.org or 1.800.659.7469 or 1.703.273.7200. Coupons will be printed and mailed via USPS. Please note that once coupons are purchased, they cannot be returned. To redeem coupons, coupon holders should contact customerservice@inocomm.org or call InfoComm Customer Service at 1.800.659.7469 or 1.703.273.7200.

Q: My password is not working when I try to log on. What should I do?

A: Please make sure that you are using the correct password to access the particular login screen. You may have several passwords as an InfoComm member — the InfoComm Store User ID and password; the Membership password; the Job Board password; and the Course password that is uniquely created for your specific course and is emailed to you once you have completed registering. Your password and login may be case sensitive. If you still need help, send e-mail to sales@infocomm.org, or call 1.703.273.7300 or 1.800.659.7469. (top)

Q: I'm not sure which course is right for me or for someone who works for me. Can someone at InfoComm talk me through all the choices?

A: Absolutely. Please call 1.800.659.7469 or 1.703.273.7200 and ask for a Training Counselor or email sales@infocomm.org. (top)

Q: What is the cancellation policy for InfoComm Academy Onsite courses and Institute for Professional Development courses?

A: Our cancellation policies are as follows:

  • If you cancel in writing 30 or more calendar days prior to the beginning of a course or the Institute, you may either apply your registration fee to another class or be issued a full refund.
  • If you cancel in writing 20 or more calendar days prior to the beginning of a course or the Institute, you may apply your registration fees to another class or be issued a 50% refund.
  • If you cancel in writing 10 or more calendar days before the beginning of a course or the Institute, you may apply your registration fees to another enrollment but you will not be issued a refund.
  • If you cancel in writing 9 days or fewer prior to the beginning of a course or the Institute, you may apply 50% of your registration fees to another enrollment but you will not be issued a refund.
  • If you do not show up for your course you will not be issued a refund. No refunds for No Show.
  • EduBucks are treated the same as any other form of payment for refund purposes of onsite or Institute courses.
  • Non-refundable expenses are the responsibility of the registrant, which include, but are not limited to, airfare, lodging, etc.
  • Online courses are not refundable.  (top)

Q: I would like some more information about the Employee Assessment Program.

A: Please contact Melissa Taggart, VP of Education and Workforce Development, for more information at mtaggart@infocomm.org. (top)