InfoComm International Audiovisual (AV) FAQs: CTS

Certification > FAQs: CTS


FAQs: CTS

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How do I prepare for the CTS test?
I am interested in signing up to take the CTS test. How do I know if I'm ready?
Where and when do I take the CTS test?
How do I register for the CTS test?
How long is the CTS credential valid?
What kind of a computer and Internet connection do I need to take the CTS test?
My password is not working when I try to log on. What should I do?
I'm having trouble logging in or getting access to my test.
I passed my CTS exam a few days ago, but I have not received my certificate.


How do I prepare for the CTS test?
If necessary, you can prepare for the General Certification test by taking an online course.
You are not required to take any particular course in order to qualify for your CTS. However, the following courses will give you a solid foundation for taking the test: Essentials of the AV Industry or AV from A-Z for Sales Professionals. If you learn most effectively in a classroom environment, InfoComm also offers the three-day classroom course, Certification Prep, to help candidates prepare for the general Certified Technology Specialist (CTS) test.

I am interested in signing up to take the CTS test. How do I know if I'm ready?
You can take a short, 10-question quiz to assess your readiness to take the test:
You may also speak with a Training Counselor by calling 800.659.7469 or 703.273.7200 or e-mail
sales@infocomm.org.

Where and when do I take the CTS test?
The General CTS test is an online test — no travel involved and you can register and pay for the test at any time. When you register, you will receive a password and directions for taking your test.
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How do I register for the CTS test?
There are three ways to register
a) Call a Training Counselor at 703.273.7200 or 800.659.7469 or contact one of InfoComm’s regional offices worldwide.
InfoComm International Headquarters: e-mail
sales@infocomm.org
InfoComm International Asia: e-mail asia@infocomm.org
InfoComm International Australia and New Zealand: e-mail australia@infocomm.org
InfoComm International Europe and Africa: e-mail europe@infocomm.org
InfoComm International North America: e-mail sales@infocomm.org
InfoComm International South and Central America: e-mail southamerica@infocomm.org

b) Send e-mail to sales@infocomm.org

c) Submit the online registration form

Registration fee is $200, payable by credit card or check.
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How long is the CTS credential valid?
Three years. To renew your CTS, you must take 30 renewal units (RUs) within the three-year period. There is a wide range of courses available, including InfoComm Academy online and classroom courses, Institute courses, InfoComm seminars and workshops, approved manufacturer, private vendor and association courses, and postsecondary education (see list). If you take a course and want to have it included on this list, please ask the organization providing the course to contact InfoComm Director of Certification and Workforce Development Lou Nanni to see if it meets the criteria. This has proven to be the most effective way to add courses for renewal units. In addition to listed sources, examiners for InfoComm's specialized certification exams receive 3RUs for their participation. Instructors who teach for InfoComm receive 3RUs for each hour taught. Individuals who serve on InfoComm committees receive 3RUs for that service per year.
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What kind of a computer and Internet connection do I need to take the CTS test?
The General Certified Technology Specialist (CTS) Test is Mac� and Netscape compatible and requires the following:

  • Windows� 98 or higher with Pentium 200MHz (or faster) processor or
  • Mac PowerPC with OS 8 or greater
  • 32MB (or more) RAM
  • Video card set to display in thousands of colors at 800x600 (or greater) resolution
  • Microsoft� Internet Explorer 5.0 or greater connection to the Internet through an Internet service provider (ISP) or any other means where you can use Microsoft Internet Explorer as your browser. It is also Netscape compatible.
  • Speakers, SVGA monitor, keyboard and mouse
  • Flash plug-in from Macromedia
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My password is not working when I try to log on. What should I do?
Please make sure that you are using the correct password to access the particular login screen. You may have several passwords as an association member — the InfoComm Store User ID and password; the Membership password; the Job Board password; and the Course password that is uniquely created for your specific course and is emailed to you once you have completed registering. Your password and login may be case sensitive. If you still need help, send e-mail to support@infocommacademy.org
, or call 703.273.7300 or 800.659.7469.
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I'm having trouble logging in or getting access to my test.
See troubleshooting  information.
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I passed my CTS exam a few days ago, but I have not received my certificate.
In addition to receiving an 80 percent or higher passing grade, participants must agree in writing to an Honor Code Pledge and Professional Code of Ethics. These two documents include instructions that you will need to follow in order to complete the process. If you have met the requirements, please allow two weeks for processing and five to seven days for delivery. You will receive by mail the certificate, cover letter declaring your CTS status, the CTS pin and receipt of payment. If you have additional questions regarding the certification process, please contact
support@infocommacademy.org.
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InfoComm’s Certified Technology Specialists (CTS) at all levels of certification have demonstrated audiovisual technology knowledge and/or skills. Certified individuals adhere to a Code of Ethics and maintain their status through continued education. Certification is not a guarantee for performance by certified individuals. Certification demonstrates commitment to professional growth in the audiovisual industry and is strongly supported by InfoComm.